If there's any question that we didn't answer, leave us a message in the contact form and we'll get back to you.
Because we believe that being far doesn’t mean being disconnected, Koullouna wants to link all of Lebanon-lovers to the country, no matter where they are, and create a channel to contribute to the country’s development.
Koullouna is a subscription box. It’s simple, each month you will receive a surprise box with a theme at your doorstep with:
Drum roll….. It’s a surprise! And you’ll see, the best part will be to discover what’s in it, think of it as a gift to yourself: as if it was your birthday every month!
We offer two plans to choose from, you can choose whichever suits you best:
Note: Shipping cost is only included for France and Lebanon. The price of the shipping will be added at checkout once you select your delivery country
Of course! We can't think of a better surprise for your friend or family member! You will be able to brighten someone’s day by surprising them with Koullouna boxes right at their doorstep :)
Lucky you! You can suspend your subscription for as long as you want. Just go to your account, my subscriptions, and update the status to "suspend".
There’s no engagement for life (even though we would love to keep you in our family forever :))
Check the terms and conditions for more information on cancellation.
Go to your account, my subscriptions, cancel my subscription. VOILA!
You can pay with your credit card. If you change your credit card, don't forget to update it in your account so that you don't miss your monthly payment.
Shipping depends on the delivery country:
It depends on the day of your subscription: if you subscribe during the month of April until the 1st May, you will receive the box of May. If you subscribe in May until the 1st of June, you will receive the box of June. If you subscribe in June, you will receive the month of July… You got the idea ;)
At this stage, you won’t be able to track your box. We will send you an email when the box is shipped and the estimated delivery date (between 5-10 days depending on the delivery country). If you don't receive it during the month of delivery, send us an email at firstname.lastname@example.org and we'll take care of it.
Log in to your Account >My subscriptions > Edit delivery address.
PS: It’s always better to send it to your office address or a place where someone can receive the box in person.
For gift cards, you have two options:
You can also print your gift card so you can give it to them in person :) You'll find it in your Account page.
It depends on the subscription you chose:
First of all, we’re really sorry that happened! We do our best to work with the best logistics partners but sometimes these things happen…If you still haven't received your box during the expected delivery month, please send us an email at email@example.com and we will arrange a refund or send you another box next month.
We’re so sorry to hear that! Send us an email at firstname.lastname@example.org and we’ll make sure to get it sorted ASAP.
After a year of experimenting, testing, measuring and developing the Koullouna box, we wanted to see how the market would react to it and we were overwhelmed by the results: €28K raised from 360 backers in more than 25 countries!
The funds allowed us to:
100%. Our website adheres to the GDPR we guarantee that your information is private.
Don’t we all? When you log in, hit the ‘forgot my password’ button and you will be prompted to reset your password.
At this stage, we’re only offering one type of box. We will do our best to have an array of different things in each box to make everyone happy: a little bit of culture for the curious, a little bit of food for the foodies, nice decorative stuff for the artsy, etc…
Yes, you can! The boxes that are left in stock are available on the Our Boxes page.
We will be donating at least 10% of the box price to initiatives every month. You will have all the info you need to help the initiatives further if you wish!
The AWESOME kind :) We will carefully choose the ones that strictly do good to the country and that have a positive impact on Lebanon in any way. We will also dedicate the fund to a specific program run by the initiative so we can have a tangible impact.
PS: The initiative will not be affiliated with any political or religious group.