FAQ

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What is Koullouna about?

Because we believe that being far doesn’t mean being disconnected, Koullouna wants to link all of Lebanon-lovers to the country, no matter where they are, and create a channel to contribute to the country’s development.

How does it work?

Koullouna is a subscription box. It’s simple, each month you will receive a surprise box with a theme at your doorstep with:

  1. A bundle of 4 to 5 handpicked local items shipped with love: A concentrate of culture, colors, tastes, smells and sounds all made in Lebanon.
  2. The initiative of the month: each box will feature a Lebanese initiative that has a positive impact on the country to which 10% of the cost of the box is donated.

Why did you raise funds on Indiegogo?

After a year of experimenting, testing, measuring and developing the Koullouna box, we wanted to see how the market would react to it and we were overwhelmed by the results: 28K raised from 360 backers in more than 25 countries!

The funds allowed us to:

  • Develop the quality of the box
  • Order and ship the products to our first boxes
  • Launch our online shop - which you’re on right now!
  • Market Koullouna boxes to the rest of the world

What will be in the next box?

Drum roll….. It’s a surprise! And you’ll see, the best part will be to discover what’s in it, think of it as a gift to yourself: as if it was your birthday every month!  

How does the subscription work? And how much does it cost?

We offer three plans to choose from, you can choose whichever suits you best:

Monthly: 

  • Receive 1 box every month
  • 39€ per month 
  • You can cancel anytime (we will not rebill you for the month after canceling)

Trimestrial: 

  • - Receive a box every month for 3 months
  • - 114€ for the three months (38€/month) 
  • - Cancel the trimestrial subscription anytime (we will not rebill you for the trimester after canceling)

6 months: 

  • - Receive a box every month for 6 months
  • - 222€ for the three months (37€/month) 
  • - One-time payment

Note: Shipping cost is only included for France. See shipping cost section for more information

Can I personalize my box?

At this stage, we’re only offering one type of box. We will do our best to have an array of different things in each box to make everyone happy: a little bit of culture for the curious, a little bit of food for the foodies, nice decorative stuff for the artsy, etc…

Can I order previous boxes?

The element of surprise is actually the best part of a Koullouna box! However, if we have extra boxes in stock from the previous month, they will be available for you to purchase on our website.

How much will be donated to the local initiative?

We will be donating at least 10% of the box price to initiatives every month. On top of that, you will have all the info you need to help the initiatives further if you wish!

What kind of initiatives will we be supported?

The AWESOME kind :) We will carefully choose the ones that strictly do good to the country and that have a positive impact on Lebanon in any way.

PS: the initiative will not be affiliated with any political or religious group.

Can I buy it as a gift to someone?

Of course! We can't think of a better surprise for your friend or family member! You will be able to brighten someone’s day by surprising them with Koullouna boxes right at their doorstep :)

Can I cancel anytime?

There’s no engagement for life (even though we would love to keep you in our family forever :))

  • You can cancel your monthly subscription any time, we will not rebill you for the month after canceling. 
  • You can cancel your trimestrial subscription any time before the 20th of your last month after which we would not be able to refund you.
  • If you’ve subscribed for the 6 months, the payment is upfront and refund isn’t available.

Check the terms and conditions for more information on cancellation.

How can I cancel my subscription?

Go to your account, my subscriptions, cancel my subscription. VOILA!

How can I pay?

You can pay with your credit card. Don’t worry your details are safe with us :)

Is my account safe?

100%. Our website adheres to the GDPR we guarantee that your information is private. You can read more about our privacy policy here.

I forgot my password

Don’t we all? When you log in, hit the ‘forgot my password’ button and you will be prompted to reset your password.

How much is shipping?

Shipping costs depend on the delivery country:

  • France: free shipping
  • Europe (except Switzerland): 6,5 €
  • Rest of World (including Switzerland): 13,5 €

When will I receive my first box?

  • For Indiegogo contributors: The first boxes will be shipped and delivered in the month of April to your preferred delivery address. If you bought a subscription for 3-6 months, you will receive one box every following month!
  • For new subscribers: If you subscribe in April, you will receive the box of May. If you subscribe in May, you will receive the box of June… You get the point ;)

Can I track my box?

At this stage, you won’t be able to track your box. We will send you an email when the box is shipped and the estimated delivery date (between 5-10 days depending on the delivery country).

How can I update my delivery address?  

Easy! Log in to your account and add your new preferred delivery address. It’s always better to send it to your office address or a place where someone can receive the box in person.

Where do I fill in the address of the person I gift it to?

At checkout, please fill in the information of the person you’d like to send the box to. You have the option to either receive the redemption code to your email or send it directly to your friend. By receiving it yourself, you can print it and give it to your friend in person, kind of school we know, but we like to believe that the small things matter.  

When will I be charged?

It depends on the subscription you chose:

  • Monthly: Once you enter your card details, you will be charged for the first month. For the following months, you will be charged on the 20th of each month (box price + shipping cost). Don’t forget, you can cancel at any time before the 20th of the month.
  • Trimestrial: Once you enter your card details, you will be charged for 3 months (one-time payment). You can cancel at any time before the 20th of the last month of your subscription. If you don’t cancel it, you will be rebilled automatically for 3 months (incl. shipping)
  • 6 months: Once you enter your card details, you will be charged for 6 months (one-time payment).

What if I don’t receive my box?

First of all, we’re really sorry that happened! We do our best to work with the best logistics partners but sometimes these things happen…If your box is not at your local post office,  send us an email at hello@koullounabox.com and we will arrange a refund or send you another box next month.

What if the box is damaged or a product is missing?

We’re so sorry to hear that! Send us an email at hello@koullounabox.com and we’ll make sure to get it sorted ASAP.