Shipping policy

Countries available

We deliver in most countries around the world, except for a few countries that have proven to be difficult.

Specifically, we don’t deliver to: Argentina, Brazil, Chili, Colombia and DOM-TOM. 

At the checkout stage, select the delivery country. If it appears in the drop down, that means we can deliver to that country. 

Shipping cost

Shipping costs depend on the delivery country. The costs varies between 6.5€ and 13.5€ (7$ and 15.5$).

At check out, choose your delivery country and the cost of shipping will be added to the total amount to be paid. 

Shipping is free in Lebanon. 

Shipping timings

It can take up to 10 days to receive a box. Once the order is made, a confirmation email will be sent 

Once the box is on its way, an update email is sent saying that the box is on its way. 

Deliveries in Lebanon are done the following day.  

Shipping tracking

Tracking depends on the box chosen and the delivery country. 

If you haven’t received your box in the 10 days following the date it was shipped, send an email to hello@koullounabox.com. We will investigate the order. 

Duties and customs 

Duties and customs may apply depending on the delivery country. Koullouna Box is not responsible for any duties or customs applied. These will be paid entirely by the customer at reception.